All purchases are covered by the New Zealand Consumer Guarantees Act. It guarantees that all goods purchased for personal use could be returned under particular conditions. We replace, repair or give you a refund of the purchase price if they are considered faulty.
Return & Exchange Policy
We hope you are happy with the delivered product. Unfortunately we are not able to exchange or refund the product if you change your mind. But if you ordered the wrong size we will find a solution. Please phone us or write us an email if this had happened.
We try to deliver the ordered products within 10 days after we receive the payment. Delivery to rural areas or during public holidays will take longer. We use Courierpost for sending our items through New Zealand. All orders will be sent on a Traceable Service. We send your products for free, if you order value is higher than 100$.
We are pleased to offer you international shipping for our products.
At the moment we have shipping options for the following countries:
Australia: $15 (Free Shipping if your order is worth more than 200$)
UK and US: : $40 (Free Shipping if your order is worth more than 400$)
If your country is not in the selectable list of shipping countries ask us via the contact form and we will find a solution. International shipping will take longer and is specific to each country we deliver. Sometimes the customer will need to pay for any local customs duty or taxes on delivery. It depends on your country.
We collect personal information, including information about your:
billing or purchase information
We collect your personal information in order to:
fulfill your orders
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us.
We use Google Analytics to report and monitor your experience on our website. We anonymize your data in a way that doesn’t identify individual visitors.
Google Analytics records the following information when you visit our site:
the browser and operating system
the time and date of your visit
the pages you visit
This information is stored at a server owned by google. Google Analytics also operates within their
Orders will be delivered after the full payment is received. A confirmation email will be sent if the order received us. It includes your order number and your full shipping address. Please check your address and contact us immediately if you recognize any faults.